Privacy Policy

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1 - Introduction

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This privacy policy explains how Big Love Charity ('Big Love', 'we', 'us' or 'our') collects, uses and protects personal data when you use our website, or when you apply for a role with us.

We are committed to protecting your privacy. Where we ask you to provide personal data, it will only be used in accordance with this privacy policy.

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This policy is for visitors to our website, supporters, and job applicants and candidates. 

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We may update this policy from time to time by posting a new version on this page. Any new version replaces all previous versions.

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For the purposes of data protection law, Big Love Charity is the data controller of the personal data described in this policy. Our contact details, and those of our Data Protection Officer, are set out in section 14 below.

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Big Love Charity is registered with the Information Commissioner's Office (ICO) as a data controller, under registration reference ZA899275.

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2 - Information we collect

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If you visit our website or engage with us as a supporter, we may collect the following information from you:

  • your name
  • your contact information, including your email address
  • demographic information such as your postcode, preferences and interests
  • other information relevant to supporter surveys
  • technical and usage information collected through cookies (see section 9 below)

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If you apply for a role with us, we may collect the following information from you:

  • your application form and CV, and information relating to your recruitment, including references, qualifications, membership of any professional bodies, and the results of any pre-employment assessments
  • your contact details and date of birth
  • identification documents, such as your passport or driving licence, and information about your immigration status and right to work in the UK
  • equal opportunities monitoring information, such as your race or ethnic origin, religion, sexual orientation or gender, where you choose to provide this
  • information you provide about any disability or health condition, for example to allow us to consider reasonable adjustments during the recruitment process
  • any other information you choose to give us as part of your application

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We collect this information directly from you, and sometimes from third parties, such as referees, former employers, or recruitment or background-checking agencies.

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3 - How we use your information and our legal basis for doing so

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If you are a website visitor or supporter, we require this information to understand your needs and provide you with a better experience, and in particular:

  • for internal record keeping
  • to process and acknowledge donations, and to administer your ongoing support (such as regular giving)
  • to send you updates about our work, appeals, or opportunities to get involved, where you have given us permission to do so
  • to contact you for feedback or research purposes by email, phone, or mail, where you have given us permission to do so
  • to tailor the website and our communications to your interests (for example, as an individual supporter, a church or group, a corporate partner, or a school)

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For these purposes, we rely on your consent (for marketing and market research) and on our legitimate interests in operating and improving our charity (for the remaining purposes). You can withdraw your consent at any time (see section 13).

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If you apply for a role with us, we use your information:

  • to assess your suitability and decide whether to offer you a role
  • to verify your right to work in the UK and your qualifications
  • to contact your referees, with your knowledge
  • to communicate with you about your application
  • to monitor diversity and equal opportunities in our recruitment process
  • to comply with our legal obligations, including under employment and immigration law
  • to establish, exercise or defend legal claims, where relevant

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For these purposes, we rely on: taking steps at your request prior to entering into a contract with you; compliance with our legal obligations; our legitimate interests in running an effective and fair recruitment process; and, where applicable, your explicit consent for special category data (see section 4).

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We will not use your personal data for a materially different purpose without telling you and, where required, obtaining your consent.

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4 - Special category data

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Special category data means information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health, or sex life or sexual orientation. It also includes information about criminal allegations, offences and convictions.

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As part of our recruitment process, we may ask you to provide equal opportunities monitoring information or details of any disability so that we can consider reasonable adjustments. Providing this information is voluntary, and we will only use it with your explicit consent, or as otherwise permitted by law, for example to comply with our obligations under equality and employment law.

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You are not obliged to provide special category data, and choosing not to will not affect your application.

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5 - Security

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We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

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While we use all reasonable endeavours to protect your information in the manner described above, data transmission over the internet cannot always be guaranteed as 100% secure, and any transmission is at your own risk.

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6 - Data retention

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We only keep personal data for as long as is necessary for the purposes for which it was collected, including recruitment data relating to unsuccessful applications.

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Full details of the periods for which we retain different categories of personal data are set out in our Data Register - [insert link]

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7 - Sharing your information

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We will not sell, distribute or lease your personal data to third parties unless required to do so by law.

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We may share your personal data with:

  • donation processing and payment providers, and providers who support our email communications and supporter records.
  • service providers who support our website, recruitment or charity operations, such as applicant tracking systems, IT providers and payroll providers
  • referees, former employers, and background-checking or right-to-work verification providers, where relevant to your application
  • professional advisers, regulators and law enforcement, where required by law

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We require anyone we share your personal data with to keep it confidential and secure, and to use it only for the purpose for which it was shared.

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8 - International transfers

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Some of our service providers may be based, or may store data, outside the UK. Where this happens, we will ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or an applicable adequacy decision, to protect your personal data.

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9 - How we use cookies

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This website uses cookies to help provide you with the best service and experience. A cookie is a small file which asks permission from your computer to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to supporter needs. We only use this information for statistical analysis purposes.

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Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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10 - Which cookies do we use and what do they do?

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We use 2 types of cookies.

  • Session cookies - By default, web pages really don't have any 'memory'. Session cookies act as a sort of "bookmark" within the site. The cookies tell the server what pages to show the user, so the user doesn't have to remember or start navigating the site all over again. Session cookies also let the server remember what a visitor has done on the site. For example, keeping a donation form filled in as someone moves through the steps so they don't have to start again.
  • Google Analytics cookies - Google Analytics uses cookies to help us understand how visitors use our site. Google Analytics may collect information such as your IP address and a unique identifier, which can constitute personal data under UK GDPR. Where we use Google Analytics, we do so on the basis of your consent, obtained through our cookie banner. You can withdraw this consent at any time.

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11 - How do I control which cookies my computer accepts?

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The majority of browsers will allow you to alter the settings used for cookies and to disable and enable them as you require. If you do not want cookies then please refer to the help menu on your browser for instructions on disabling them. This may prevent you from taking full advantage of the website functionality.

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For further general information on cookies and more detailed advice on how to disable and enable them for some of the most popular web browsers, please go to www.allaboutcookies.org.

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12 - Links to other websites

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this policy. You should exercise caution and read the privacy policy of any website that collects personal data from you.

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13 - Your data protection rights

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Under data protection law, you have the right to:

  • be informed about how we use your personal data, as set out in this policy
  • access a copy of the personal data we hold about you
  • have any inaccurate personal data corrected
  • ask us to erase your personal data in certain circumstances
  • ask us to restrict our use of your personal data in certain circumstances
  • object to our use of your personal data, including where we rely on legitimate interests or use it for direct marketing
  • receive a copy of your personal data in a portable format, and ask us to transfer it to another organisation, in certain circumstances
  • withdraw your consent at any time, where we rely on consent to process your data
  • complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal data, at www.ico.org.uk

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You may also, at any time change your mind about direct marketing by writing to us, emailing us, or using the 'unsubscribe' option in any marketing email

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We will not normally charge a fee to exercise these rights, though a reasonable administrative fee may be payable if a request is manifestly unfounded or excessive.

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14 - How to contact us and complaints

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If you have any questions about this policy, or wish to exercise any of your rights, please contact us at Big Love Charity, 167-169 Great Portland Street, London, England, W1W 6PF, or by email at biglovecharity@gmail.com.

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Our Data Protection Officer can be contacted at biglovecharity@gmail.com.

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If you are not satisfied with our response, you have the right to complain to the ICO (see section 13).

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